Frequently Asked Questions

You want to get reading as soon as possible. To make things quick and easy, we’ve compiled a list of the most frequently asked questions about buying ebooks and using Snapplify. If your question is not addressed here, please contact us at support@snapplify.com. We’re always happy to help.

Getting Started

What is Snapplify?

Snapplify is a platform for reading digital content. With Snapplify you have access to all the ebooks, magazines, and newspapers you want to read. Signing up with Snapplify is easy to do. We’ll have you reading in no time!

Can I also buy print books from you?

While we love books in every form, our passion is for digital. Snapplify is your go to for all ebooks.

How do I read the ebooks that I buy from Snapplify?

Snapplify Reader applications work across Android, iOS, and Windows tablets and mobile devices, as well as on desktop PCs and Macs.

When you buy an ebook from Snapplify, you’ll need to download the Snapplify Reader application for your device. This is simple and easy to do. Either visit your preferred Appstore and search for Snapplify, or go to getsnapplify.com and we’ll detect which reader application you need and tell you how to download it.

What kind of device do I need to read Snapplify ebooks?

Snapplify’s Reader Applications work on Android, iOS, and Windows tablets, as well as on PC, Macbook, and Google Chromebook -- so you can read on whatever device you choose.

The quality of your device can massively impact your reading experience. We recommend that you purchase your device according to the following guidelines:

Minimum operating systems supported

Minimum device specifications

  • Android 4.2
  • iOS 9
  • Mountain Lion OS
  • Windows XP
  • Chrome OS 50
  • Dual core processor
  • At least 1 gig of ram
  • At least 16 gigs memory
My Account

Signing up for a Snapplify Account

In order to buy ebooks from Snapplify, you’ll need to sign up. You can do this by registering an account with Snapplify, or by signing up using your existing Google account.

Register for a new account on the ebook store store you want to buy your books from. If you already have an account with Snapplify, sign in using those account details or sign up and sign in with your Google account.

How do I link my Google account to my Snapplify account?

If you already have a Snapplify Account, but you would prefer to use your Google account, you can easily link the two:

  1. Go to https://store.snapplify.com/
  2. Click on "Sign In" (Do not sign in with your Google Account)
  3. Enter your Snapplify Username and Password
  4. Click on "Sign In"
  5. Click on "My Profile"
  6. Click on "My Connections" 
  7. Click on "Sign in with Google"
  8. Sign in with your Google Account

Your Snapplify account has now been merged with your Google account. You can now log in with your google account on any of the Snapplify applications and have access to all your books.

How do I reset my Snapplify account password?

We all forget our passwords sometimes, with Snapplify’s forgot password feature you can reset your password in no time. See below instructions to reset your password.

Please note that Snapplify cannot change a Google account password. The instructions below are only for Snapplify accounts.

1) Open https://store.snapplify.com/
2) Select "Log In"
3) Select "Forgot Password"
4) Enter your email address

At this point, you should receive an email containing a temporary password.

To change your password to a more personalized one, see below.

1) Open
2) Select "Sign In"
3) Enter your Username and temporary password
4) Select "My Profile"
5) Scroll down to the "Password" section.
6) Select "Click here to change your password"
6) Enter your chosen password
7) Confirm your password by entering it again
8) Save

Why is my email address compulsory when registering on the Web Store?

This is so that we can contact you regarding your book purchases or magazine/newspaper subscriptions. It’s also necessary for the "forgot password" function, which requires an email address to send the new password to.

I’ve registered, but I can’t see any books

After successfully registering, you will need to purchase a book, magazine subscription, or redeem a voucher in order to access the content. Of course, free content can be accessed without purchasing!

Buying eBooks

How do I buy a book?

Browse the webstore you want to buy the ebooks from, or search for the titles you want using the search bar. You can search by the book’s title, author, or ISBN to find the ones you need.

Add the books to your cart by clicking the ‘Add to Cart’ button. When you are ready to pay, click the ‘Cart’ button. Select which payment method you will be using (Credit Card, EFT, or Instant EFT)


Credit Card

  1. Enter your card details
  2. Tick the checkboxes to accept the terms and conditions
  3. Select ‘PAY NOW’

EFT

  1. Tick the checkboxes to accept the terms and conditions
  2. Select ‘PAY NOW’
  3. To complete your purchase, please make your payment to the account details provided. 
  4. Email your proof of payment to support@snapplify.com using your order reference in the subject line.

Once we receive your proof of payment, we'll approve your order. Then you'll be able to access your purchased items in your library.

Instant EFT

  1. Tick the checkboxes to accept the terms and conditions
  2. Select ‘PAY NOW’
  3. Select your bank
  4. Enter your banking details and log in
  5. Accept the message sent to your phone to proceed with your payment
  6. Enter your OTP
  7. Select ‘Continue’
How do I redeem a voucher?

If you’ve received a voucher for books and you’re not sure what to do, Follow these easy steps to get your eBooks:

  1. Browse to the webstore where you received the voucher from.
  2. Create a new account or Sign in with you Snapplify or Google account
  3. Select ‘Redeem Voucher’.
  4. Enter your voucher code, then select ‘Redeem’.
  5. Review that all the books you bought are on the voucher. 
  6. Select ‘Redeem’

The eBooks associated with your voucher will now be added to your account and accessible in the Snapplify Reader.

How do I download an eBook?

After you’ve successfully purchased an eBook or redeemed a voucher, the content can immediately be accessed in the Snapplify Reader for iOS, Android, Chrome OS, Windows or Mac, depending on your device.

Downloading and reading on the desktop reader:
Once you’ve successfully purchased your ebooks, you’ll be able to read the content using the desktop reader. Visit http://getsnapplify.com/ from your desktop computer to download the deskktop reader, and sign in with your account details. The content will be saved in the ‘Library’ of the app. Tap on books in the ‘Library’ to download them to your device. Once the download is complete, you’ll be able to read your books in the ‘Reading’ tab.

Downloading and reading on mobile via the Snapplify Reader app:
Once you’ve successfully purchased your ebooks, you’ll need to download the Snapplify Reader app to access your content. You can do this by visiting http://getsnapplify.com/ from you mobile device or search for the “Snapplify Reader”in the app store. The content will be saved in the ‘Library’ of the app. Tap on books in the ‘Library’ to download them to your device. Once the download is complete, you’ll be able to read your books in the ‘Reading’ tab.

I accidentally deleted my app/purchased content. How do I get it back?

Don't worry you will never lose the content that you have purchased!

If you deleted the app:
Make sure that you are signed in with your valid account username and password.
All you need to do is re-download the app in the Appstore, open the app and navigate to the store and tap the ‘Restore purchases’ button and all purchases made will reappear in your library.

If you deleted the content:
Make sure that you are signed in with your valid account username and password.
Navigate to the settings (Android) or click the “cog” (iOS) and click “restore purchases”

I want to read a book that I’ve bought on a different device

First of all, you will need to be signed in with the same iTunes account on both the devices you wish to sync.


You can set it up to automatically download apps from your one device to your other synced devices by using “Automatic Downloads” in the Settings section of your device. However, you will need to manually download the content within the app on your other devices, as it will not happen automatically. You will need to open the app on the device you have not yet downloaded the content from and download it again from the Store section of the app.


Free content in the app: If you have downloaded free content from an app on your one device, you will need to download the free content again from the Store section of the app on your second device. All downloaded content in your app will then move into the My Library section of the app.


Purchased content in the app: If you have purchased content in an app using your iTunes account, you do not need to purchase the content again on your other device, provided you are using the same iTunes account. For content that you purchase, when downloading that content on another device, you will need to use the "Restore Purchases" button under "My Account" in the Store section of the app. Once your purchases are restored, you can download content you have already purchased into the My Library section.

There is a limit to how many devices you can load your purchased content onto. This limit is set by the publisher of the book. Most of the time you can load your purchased content on to 5 devices, but some publishers have additional restrictions.

Common Problems

Common Problems and Solutions

Some common problems have very simple solutions. Most often, a problem using the app is related to the internet connection, or to too many apps running on your device at one time. One of these simple fixes may resolve the issue you’re experiencing:

  1. Check your internet connection: disconnect, and reconnect to the network. Turn the wifi off, and on again. 
  2. Check your operating system: Snapplify apps only support iOS 6 or Android 4.0, and upwards. You might need to do an update. 
  3. Force close the app manually using your device’s task manager, and try logging in again.
  4. Clear the cache (this will refresh the app completely, so you’ll have to create a new username as well). Sign in, and ‘restore purchases’.
  5. Restore purchases: The "Restore Purchases" button is located under "My Account" in the “Store”/”Discover” section of the app (for iOS); and on the top toolbar in the “Store”/”Discover” section of the app (for Android). Once your purchases are restored, you can download content again that you have already purchased from the Store section of the app.

If you’ve tried all of those with no luck, send us a mail at support@snapplify.com. We’re always happy to help.

We’ll need you to supply the following information:

  • App/ Client Name
  • Device (e.g. iPhone, Samsung Galaxy Tab)
  • Operating System (iOS6, Jellybean)
  • Internet Connection (3G, wifi)
  • Description of the support issue. This could include a screenshot of the reported problem or a description of the error message in the application.
  • If the query is relating to a purchase made, please also include a proof of purchase.
Refunds